Refund Policy
At fonovosolution, we’re committed to delivering top-quality products backed by excellent customer service. If you’re not fully satisfied with your purchase, we offer a 10-day money-back guarantee from the date of purchase to ensure you can shop with confidence.
Eligibility for a Refund
To be eligible for a refund, the following conditions must be met:
- The request must be made within 10 days of the original purchase date.
- The product must be returned unused, undamaged, and in its original packaging.
- A valid receipt or proof of purchase must be provided.
How to Request a Refund
Follow these steps to begin the refund process:
- Email our support team at info@fonovosolution.com with your order details.
- We will issue a Return Merchandise Authorization (RMA) and further return instructions.
- Repack the product with all original accessories and clearly label the package with the RMA number.
- Ship the item to the address provided by our support team.
- Once the item is received and inspected, your refund will be processed.
Refund Details
- Refunds are issued to the original payment method.
- Only the product price is refundable; shipping and handling charges are non-refundable.
Processing Time
After we receive and approve your return, refunds will be processed within 3–4 business days. The time it takes to appear in your account may vary based on your payment provider.
Non-Refundable Items
We do not offer refunds for the following:
- Digital downloads
- Gift cards
- Personalized or custom-made items
Please check the product description or contact us before purchasing if you’re unsure about a product’s eligibility.
Policy Changes
fonovosolution may update this refund policy at any time without prior notice. All updates will be published on our website.
For help or inquiries, contact our support team at info@fonovosolution.com.